Returns Policy
Effective Date: 10th September 2024
1. Return Eligibility
- Items must be returned within 7 days of receipt.
- To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
- Certain types of goods (e.g., perishable items, custom products, or personal care goods) are exempt from being returned.
2. Return Process
- To initiate a return, please contact us at info@freshtree.in with your order number and reason for return.
- Once your return is approved, you will receive instructions on how and where to send your item.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.
4. Exchanges
- If you need to exchange an item, please contact us at info@freshtree.in to arrange for the return and replacement of the item.
5. Non-Returnable Items
- Certain items are not eligible for return, including perishable goods, custom-made products, and items marked as final sale.
6. Damaged or Defective Items
- If you received a damaged or defective item, please contact us immediately at [Your Contact Information] for a replacement or refund.
7. Late or Missing Refunds
- If you haven’t received a refund after 7 days, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at info@freshtree.in
8. Contact Information
For more information about our returns policy, please contact us at info@freshtree.in